Learning Program

Marketing & Sales

Strengthen marketing strategies and sales capabilities to create greater impact — from understanding customers to closing deals and building loyalty.

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Module 03

Customer Experience Excellence

Design customer experiences that build loyalty and turn customers into advocates.

What You’ll Learn

  • Map the customer journey
  • Identify moments that matter
  • Handle complaints effectively
  • Measure and improve satisfaction
Duration1 day (7 hours)
LevelAll Levels
CertificateCertificate of Completion

Upcoming Classes

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9 November 2027 Available
Jakarta09.00 - 17.00 WIB
Online
30 of 30 seats left
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This module can be customized to suit your team’s goals, industry, and learning objectives. Contact our team to discuss your specific needs

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